Thoughtful Service • Clear Expectations
Refund & Returns Policy
Effective September 25, 2026
We want you to feel confident ordering from Kingdom House Designs. Please review this policy before purchasing, especially for personalized and made-to-order products.
Regular, Non-Personalized Products
Contact us within 14 days after delivery to request a return or exchange. To qualify, an item must be unused, in its original condition, and returned with its original packaging. Proof of purchase is required.
Personalized & Custom Products
Custom and personalized orders require full payment before design or production begins. Because these products are created using customer-specific names, photos, wording, businesses, colors, or other details and generally cannot be resold, they are final sale and cannot be returned or exchanged unless the item arrives damaged, is defective, or Kingdom House Designs made an error.
Please review all personalization details carefully before submitting your order. Changes or cancellations are not guaranteed after design or production has started.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you approved or ordered, contact us within 14 days after delivery at Kingdomhousedesigns2025@gmail.com. Include your order number, a description of the issue, and clear photos of the item and packaging. If KHD confirms the issue, we will provide an appropriate replacement, correction, store credit, or refund.
Starting a Return
Email Kingdomhousedesigns2025@gmail.com before mailing anything back. Approved returns will receive instructions and the correct return address. Items sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs for eligible regular-item returns unless KHD confirms that the item was damaged, defective, or incorrect. Original shipping charges are nonrefundable unless the return resulted from a KHD error. We recommend using a trackable shipping method because KHD is not responsible for returns lost in transit.
Refunds
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Questions About an Order?
For return, exchange, or order concerns, email Kingdomhousedesigns2025@gmail.com.