Shipping Policy

Processing Time

Processing time is separate from carrier transit time. Ready-to-ship, made-to-order, and personalized products may have different preparation times. The estimate shown on the product page or provided with your custom order applies. Orders containing multiple products may ship together when all items are ready.

Rates & Delivery Estimates

Available shipping services, rates, and estimated delivery times are displayed at checkout based on the destination and order details. Carrier delivery dates are estimates and are not guaranteed by KHD.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Please allow time for the carrier to scan and activate the tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. Changes are not guaranteed after an order has entered production or shipped. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Carrier Delays & Delivery Issues

Once a package is accepted by the carrier, weather, holidays, service interruptions, and other conditions outside KHD’s control may affect delivery. If tracking shows a package as delivered but it cannot be located, check the delivery area and household members, then contact the carrier. You may also email us so we can help review the available tracking information.

Damaged Packages

If an order arrives damaged, preserve the item and packaging and email Kingdomhousedesigns2025@gmail.com within 14 days after delivery with your order number and clear photos.